MyHome
B2B Application Suite Uniting Core Department Values
My role as design specialist oversaw a 3 year multi-product journey resulting in MyHome becoming the supporting pillar for departmental business within SAP Customer Success. During this time I worked closely with stakeholders in bringing new product ideas to life and supported product owners and development engineers in end-to-end processes to bring these engaging products to our internal customers. I crafted designs, prototypes and concepts based on qualitative research and iterated solutions within project sprints. I expanded my network to include peers within Product & Engineering teams and presented UX and accessibility findings to our department.
The Approach
A Lean UX Design Process
Multi Discipline Teams
Team Structure
Development Roadmap built upon 3 themes
Year 1. Learn
Personalised shopping experience to understand buyer personas, industries and business processes.
Year 2. Experience
Showcase business outcome driven demonstrations to SAP customers.
Year 3. Crowdsource
Sharing regional best practices to help build and maintain a community around the assets.
Unifying Customer Engagement & Commerce
Accommodating several applications within SAP Customer Experience and the Intelligent Enterprise partner eco-system
Laying the Foundation for Model Company Framework and uniting core department values.
Master Data
Business Processes
Industries
Self Service Tools
Expanding to fit the SAP Intelligent Enterprise
Becoming the supporting pillar for business
Accelerating the Model Company framework into consumption mode shaping all new releases to the field
Industry-flavoured processes
Expanded offerings from the partner ecosystem
No-touch / high-touch assets